Privacy Policy

Who We Are

In this policy, “Fridge Masters,” “we,” “us” and “our” mean Fridge Masters, based in Fort Myers, FL 33901. You can reach us at hello@fridgerepairfortmyers.com or by phone at (239) 667-0475.

Information We Collect

Information you give us. When you call, email or arrange a service visit, we may collect your name, phone number, email address, service address, and details about your refrigerator, freezer or ice maker and the problem you are having. If you pay us, our payment processor handles your payment details; we do not store full card numbers.

Information collected automatically. When you visit our website, our hosting provider and your browser exchange basic technical information such as your IP address, browser type, device type, the pages you request and the date and time of the request. This information is typically kept in standard server logs.

Our website does not have user accounts, and it does not currently include a contact or sign-up form.

How We Use Information

We use the information we collect to:

• respond to your calls and emails and answer your questions;
• schedule, perform and follow up on repair, maintenance and installation visits;
• prepare quotes, invoices and service records;
• keep our website secure, working properly and easy to use; and
• meet legal, tax and insurance obligations.

We will only send you marketing messages if you ask us to, and you can ask us to stop at any time.

Cookies and Analytics

Our website does not use advertising cookies or cross-site tracking. If we add a website analytics tool in the future (for example, to count visits and see which pages are most useful), we will update this policy before we do so and describe what the tool collects and how to opt out.

You can control cookies at any time through your browser settings.

Third-Party Services

Some parts of our website rely on services run by other companies:

• Google Fonts. Our pages load font files from Google’s servers, so Google receives your IP address and browser information when a page loads. See Google’s Privacy Policy.
• Google Maps links. If you click a map or directions link, you leave our website and Google’s terms and privacy policy apply.
• Hosting and email providers. Our hosting provider delivers the website, and our email provider carries messages you send us.

We do not control these services and encourage you to read their privacy policies.

How We Share Information

We do not sell or rent your personal information. We share it only when needed to run our business: with service providers that help us schedule visits, take payments, order parts or maintain our systems; with professional advisers such as accountants and insurers; when required by law or to protect rights and safety; or as part of a sale or transfer of our business. These parties may use your information only to provide services to us.

How Long We Keep Information

We keep service records, invoices and related communications for as long as we need them to support warranties offered by parts manufacturers, resolve questions about past work, and meet legal, tax and insurance requirements. After that we delete or anonymize them. Website server logs are kept for a limited period and then deleted.

Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss or misuse. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You can contact us at any time to ask what personal information we hold about you, to correct it, or to ask us to delete it. We will respond within a reasonable time and may need to keep certain records for legal or accounting reasons. You can also ask us to stop sending marketing messages. Depending on where you live, you may have additional privacy rights under applicable law; if so, contact us and we will help you exercise them.

Children’s Privacy

Our services and website are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

Links to Other Websites

Our website may link to other websites. We are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the “Last updated” date above. Please check back occasionally.

Contact Us

If you have questions about this Privacy Policy or want to make a request about your information, contact Fridge Masters using the details below.